1. Overview
At JourneyFinders.com, we offer customized domestic and international tour packages. Most of our services are provided digitally, including confirmations, itineraries, and travel documentation. This policy outlines how we deliver these services to our clients.
2. Digital Delivery
- Booking Confirmations, Itineraries, and Tour Vouchers are delivered via:
- Email (PDF format)
- WhatsApp or SMS (upon request)
- Turnaround Time:
- Typically within 24 to 48 hours after booking and payment confirmation, depending on the package type and inclusions.
3. Physical Deliveries (If Applicable)
In select cases, such as premium or custom group tours, we may deliver physical travel kits or welcome packages.
3.1 Includes:
- Printed itineraries
- Luggage tags or travel merchandise
- Personalized tour kits (if offered)
3.2 Shipping Details:
- Delivery Time (India): 3–7 business days
- Shipping Partners: DTDC, India Post, Blue Dart, or similar services
- Tracking: Shared via email or WhatsApp once dispatched
4. Shipping Charges
- Standard Shipping: May be included in the package or charged separately
- Free Shipping: Offered as part of special promotions or premium packages
5. Delivery Responsibility
- We ensure secure packaging and timely dispatch
- Once the item is shipped, delays or damages caused by the courier are beyond our control
- We will assist with courier follow-ups and tracking support
6. Address & Re-shipping
- Correct delivery address must be provided at the time of booking
- If re-delivery is needed due to incorrect information or non-availability, additional charges may apply
7. No International Shipping
- We currently do not ship physical documents or items internationally
- All international clients will receive digital deliveries only
8. Contact Us
For any shipping or delivery-related questions, contact:
JK VISIT EARTH TRAVEL SOLUTION (OPC) PRIVATE LIMITED
📧 Email: [email protected]
📞 Phone: +91 92112 87555
🌐 Website: www.journeyfinders.com
